For self-managing landlords with 1 to 10 units.

Stop chasing the plumber.

Illustrative HomeRelay after-hours repair dispatch — Illustrative recreation · names and figures are examples

Tenants text one number. HomeRelay lines up your vendor, moves to the next name when one goes quiet, and sends you the receipt when the window is booked. You keep the wallet and the final say. Emergencies still reach you.

Open the sample account Start your free trial

Built by a landlord who still owns a quadplex in Dayton.

No tenant appYour vendorsYou set the control levelNationwide U.S.

Tenant starts itQR or web, no app

HomeRelay runs itTriage through follow-up

Your crew does itTrusted vendors first

You govern itAuto, approve-first, or manual

One routine repair on Full Auto

The receipt comes first.

The tenant reported it. HomeRelay triaged it, caught a silent vendor, moved to the next name on your backup roster, and carried the accepted window back. The plumbing rule had already been set.

Every gate, HomeRelay product screens with demo data — Product screens · demo data

A plumber tightening a residential pipe fitting

Sample times, real event types

Full Auto

From report to booked visit, with the owner off the thread.

HomeRelay records every move shown below.

Sun, Jan 11 · 8:12 PMTenantReport sentSlow drip at the water-heater inlet. Photo and entry permission attached.

Read the sent message

Sent to Tenant · report acknowledgement

[HomeRelay] Got it. We'll line up a pro in 15 minutes unless you reply NOT ME. Reply STOP to opt out.

Sun, Jan 11 · 8:13 PMHomeRelayTriaged and routedPlumbing / routine. Inside the Full Auto limit already set.Recorded event · no sent message.

Tue, Jan 13 · 12:00 AMHomeRelayFirst vendor stayed silentThe wait window ended. The next vendor on the backup roster was contacted.Recorded event · no sent message.

Tue, Jan 13 · 12:09 AMVendorBackup offer acceptedWestside Pipes & Fittings accepted after Northside Plumbing's offer expired. Tuesday, 10-12 was proposed to the tenant.

Read the sent message

Sent to Vendor · new-job offer

This is HomeRelay's AI assistant, on behalf of Morgan.

Hi Westside Pipes & Fittings, Morgan has a new job for you through HomeRelay.

Location: 1240 River Drive, Unit 2
Issue: [written for each job] Slow drip at the water-heater inlet.
Urgency: ROUTINE
Tenant Contact: (555) 014-0188
Availability: Tuesday, 10-12

Reply ACCEPT to take this job, or PASS to decline.

Tue, Jan 13 · 12:13 AMTenantVisit confirmedThe tenant chose the window. Both sides received the booking.Recorded event · no sent message.

That morningBooked Tuesday, 10 to 12.

Owner taps in this sample: 0

You set the plumbing rule once. This repair stayed inside it, so HomeRelay carried the thread and left the full record.

The wallet stays with you

An estimate above your limit waits.

Owner decisionUrgent, not emergency

Unit 2 / water heater leak

Northside Plumbing can arrive 10-12.

The tenant confirmed access. The estimate is above the plumbing limit you saved.

Estimate$340

Your limit$250

This estimate is over your $250 limit, so you approve it before HomeRelay sends the vendor a go-ahead. HomeRelay does not hold or spend your money.

Approve First for the trades you choose. A new account starts cautious on plumbing, electrical, heating and locks; switch any trade to Full Auto when you are ready.

Your property's operating memory

Confirmed repair history gives the next request useful context.

Bring the paper trail with you: leases, invoices, warranties, closing records, even old AI chats. HomeRelay proposes the useful parts; only what you confirm enters the private record you own, and chat imports stay notes. When a new issue arrives, open the Property Notebook for confirmed facts or ask the Assistant about recorded ticket history.

Illustrative landlord review

Landlord private

Unit C / no hot water

Past work is context, not destiny. Today's evidence controls.

Today's report

Current evidence

Unit C · No hot water

The shower and kitchen taps are cold. Breaker is on. The tenant reported no leak, gas smell, smoke, or alarm.

Earlier work on this unit

Recorded history

Two exact-unit ignition-related outcomes are already in Unit C's record:

Mar 2026Igniter cleanedHot water restored
Nov 2025Flame sensor replacedHot water restored

Private next check

For your review

Unit C firstConfirm heater power and whether the burner attempts ignition before deciding what to do next.
Scope checkCheck whether any other unit currently has the same report before treating the issue as shared.

The earlier outcomes are context, not today's diagnosis or a warranty verdict.

The trust test

A trustworthy system gets loud when the work stalls.

HomeRelay does not turn a failed handoff into a green checkmark. It shows what was tried, what is still unknown, and the exact choice that gets the repair moving again.

Vendor coverage stopped11:40 PM

Three plumbers tried. None accepted.

The tenant has been told the job is still unassigned. HomeRelay paused before widening beyond your vendor list.

Northside PlumbingNo reply / 11:08
Miller Home ServiceDeclined / 11:19
Quick Fix PlumbingNo reply / 11:32

Add another vendorCall the tenant nowTake over this repairExplore this account in the demo

No vendor is represented as reached without a recorded response.

The Assistant

Say the decision in one sentence.

Illustrative, read-only sample · You said

Approve the $850 plumbing estimate.

Approve Quick Fix Plumbing's $850 estimate at Oakview Apartments, Unit 101 (Shower valve not mixing hot water, stiff handle) and send them the job.

This quote is over the amount configured for this trade, so it waits for the landlord's decision.

This public example cannot send or approve anything. In your account, nothing changes until you confirm the live card.

Connect your own AI later.

Straight answers

Before you hand over the maintenance line.

HomeRelay is built to remove coordination, not your authority.

Do tenants need to download an app?

No. QR code on the fridge, mobile web form. No app, no login, no account.

What happens after hours?

HomeRelay triages reports 24/7. A gas smell, fire, or similar danger tells the tenant to get out and call 911, alerts the landlord, and sends no repair vendor during the incident. A habitability issue such as no heat takes the faster repair path, with a landlord alert if vendor contact cannot be confirmed.

How do cost controls work?

In Full Auto, routine jobs below your first limit go ahead. The next band also goes ahead, with an in-app heads-up. Above your upper limit, the job waits for your approval on its decision card. You set the limits; your other spending rules still apply. New accounts start plumbing, electrical, HVAC, and locksmith work on Approve First.

Can I control it from my own AI?

Connect your own AI later. Until then, use the HomeRelay Assistant for the same guarded controls. No AI client can bypass confirmations for money, messages, or dispatch.

Can I try it before paying?

Yes, two ways. The full interactive demo needs no sign-up and runs on realistic sample data. When you do sign up, you add a card but it is not charged until HomeRelay has cleared 5 real things off your plate, or 30 days after the first one. Each one is a repair a vendor accepts, a recurring service scheduled, or a notice sent to your tenant. If nothing ever comes through, the trial closes itself with no charge.

Built from the actual problem

"I paid a property manager and still ended up chasing repairs from the other side of the world. I built the missing middle."

I own a quadplex in Dayton, Ohio, and manage it from abroad.

HomeRelay is what I wanted that manager to be: the legwork done, the wallet and the final say still mine.

Founder of HomeRelay. Landlord and service-disabled veteran.

Judge the loop, not the pitch

Follow one repair through the sample account.

Open a sample account and inspect its import receipt, Property Notebook, ticket-history Assistant answer, current ticket, and saved operating rules.